Returns & Refunds
Our 7-day return window, what can and cannot be returned, how refunds are paid, and manufacturer warranty.
Last updated
At Casper Gadgets, your satisfaction is important to us. Please review our simple return guidelines:
Returns
- Eligible within 7 days of purchase.
- Items must be unused, unopened, and in original packaging with all accessories included.
Non-Returnable Items
- Opened accessories (earbuds, screen protectors, cables).
- Software, digital products, gift cards.
- Clearance or final-sale items.
Exchanges
Accepted for factory defects only after inspection. If the item is unavailable, an alternative of equal value will be offered.
Refunds
Issued to the original payment method after return approval. Processing time: 7 – 14 working days, and may be subject to delays by your bank.
How refunds are paid
We refund to the card or account you paid from.
If you paid by bank transfer, we refund to the account the payment came from — so please pay from an account in your own name. If you paid by card, the refund goes back to that card.
Refunds are processed within 7 – 14 working days of your return being approved, and may be subject to delays by your bank.
Is there a restocking fee?
No. We do not charge a restocking or administrative fee on an approved return.
Wrong or Damaged Items
Report within 24 hours of delivery with photos/videos for quick support.
How to Return
Contact our support team for approval. Items can be dropped off at any Casper Gadgets branch or sent to our designated address. Return shipping costs apply unless the error is from our end.
You can reach us on 08097777951 or at info@caspergadgets.com, Monday to Saturday, 9am to 6pm WAT. Branch addresses are on our Contact page.
Warranty
Products are covered by the manufacturer's own warranty — Apple's for Apple products, and the relevant manufacturer's for every other brand we carry. The terms, length and claim process are set by that manufacturer, not by us.
We will help you make a claim: bring the product and your order details to any of our branches, or contact us and we will point you to the right service channel.
This does not affect your rights in respect of a product that was faulty when you bought it — see Returns above.