Frequently Asked Questions
Payment methods, delivery times, order tracking, returns and stock — the questions customers actually ask.
Last updated
Will I receive the same product that I see in the picture?
We make every effort to provide our customers with products as shown in the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. We work hard to update our website descriptions and images as soon as we are aware of noticeable variations on our products that customers may find unacceptable.
Where can I view my sales receipt?
An email containing order details will be sent to customer's shortly after placing their orders on our website.
How can I track my orders?
You can always track your orders through the order number issued to your purchase immediately after order is made. This will help you know the status of your order once we receive it and confirm your payment.
What are the payment methods?
Bank Transfer is the most reliable option to make payment for your purchase. We also have a secured debit/credit card payment structure on the checkout page.
Full detail is on our Payment Terms page.
Do I need to create an Account to place order?
You can place your orders without registering an account with us.
How long will it take for my order to arrive after I make payment?
Delivery is within 24 to 48 hours after your payment is confirmed. See Delivery & Shipping for rates and collection options.
How can I return an item?
See our Returns & Refunds policy — it covers the return window, what can and cannot be returned, and how refunds are processed.
Will you restock items indicated as "out of stock"?
Yes. Out of stock items are restocked as quickly as possible. If it is not possible to restock an item, we will remove it from the website.
Where can I ship my order?
We deliver anywhere in Nigeria. Delivery within Lagos is charged per location; delivery to other states is a flat rate. You can also collect your order from any of our branches.
How long do you hold my order while I pay?
Placing an order reserves the items for you. A card payment holds them for 30 minutes; a bank transfer holds them for 48 hours. If payment has not reached us by then the order is cancelled automatically and the items go back on sale — you are not charged. See our Terms for the full wording.