Casper Gadgets Store Return & Exchange Policy
At Casper Gadgets, your satisfaction is important to us. Please review our simple return guidelines:
Eligible within 7 days of purchase.
Items must be unused, unopened, and in original packaging with all accessories included.
Opened accessories (earbuds, screen protectors, cables).
Software, digital products, gift cards.
Clearance or final-sale items.
Accepted for factory defects only after inspection.
If the item is unavailable, an alternative of equal value will be offered.
Issued to the original payment method after return approval.
Processing time: 7 working days.
Report within 24 hours of delivery with photos/videos for quick support.
Contact our support team for approval.
Items can be dropped off at any Casper Gadgets branch or sent to our designated address.
Return shipping costs apply unless the error is from our end.
You can always track your orders through the order number issued to your purchase immediately after order is made. This will help you know the status of your order once we receive it and confirm your payment.
Bank Transfer is the most reliable option to make payment for your purchase. We also have a secured debit/credit card payment structure on the checkout page
You can place your orders without registering an account with us.
Orders are delivered within 24hrs in Lagos State and within 72hrs outside Lagos State after payment is confirmed.
